Privacy Policy and Terms

Whole Vitality Privacy Policy


Alison Patchett trading as Whole Vitality (WV) values your privacy, prioritises your confidentiality and works to keep your personal data secure. WV respects and values the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This privacy policy applies to all data collected through online means – website, social media, email and other forms of data collection. By continuing to use these mediums you consent to your data being collected and stored in line with this privacy policy.


Collection of information

WV collects and stores transaction information, information you enter on our website or have provided to us in application, registration or administration processes. Personal information is not collected when browsing anonymously. Any personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry, subscribe to email updates, make a booking or purchase something.


Cookies or other tracking tools

WV may use cookies or other tracking tools to improve the quality and experience of the website and other offerings. You can choose to block cookies in your browser preferences.


How your information is used

Your personal information is only used to provide goods and/or services as described. This includes communicating with you about products, services, processing responses to quizzes, forms, survey, customer service, marketing and sales activities and optimizing business operations.


Sharing of your personal information

WV will share your personal information with employees and contractors to provide goods and services to you. Third party providers are used to collect and process information on our behalf. This includes, but is not limited to data analysis, marketing, advertising, email/hosting, customer service, customer support, and survey responses. Personal information will only be provided on an as needs bases where it is required to perform these functions.

Your personal information will not be sold or rented to third parties.


If you have a complaint

The code of conduct followed by practitioners at WV can be found here. While it is always best to discuss any issues with your practitioner directly, should this fail you are welcome to discuss your complaint with the Health Complaints Commissioner.


To contact Whole Vitality:

Email: wholevitality@icloud.com

Phone: 0434 800 385 (during business hours)


Website disclaimer

Information provided on this site is general in nature and not intended or implied to be a substitute for professional medical diagnosis, advice or treatment. Information available on wholevitality.com.au is not to be used for diagnosing or treating a health problem or disease. Please discuss all information regarding any medical condition, diagnosis, or treatment with your healthcare practitioner.


Whole Vitality Terms and Conditions


Disclaimer

This website has been created by Alison Patchett under the trading name Whole Vitality (ABN 93 920 504 671). By using this website you agree to these terms and the Privacy Policy found on this site. If you do not agree, do not continue to use this site.


Intellectual Property Rights:

The information on this website is wholly owned by Whole Vitality. It may not be copied, used, reproduced, retransmitted, distributed or disseminated, sold, published or used in any other way without the express written permission from Whole Vitality.


Information

The information provided on this website is intended for educational and promotional purposes only. It should not be interpreted as personal or medical advice. While we will endeavour to ensure this information is as accurate and up-to-date as possible, we do not warrant its accuracy or completeness.


Licence to Use Website:

You may view, download for caching purposes only, and print pages from the website, under the following conditions:

(a) You must not republish material from this website, or reproduce or store material from this website in any public or private electronic retrieval system.

(b) You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without the express written consent of Whole Vitality.


Forum Posting / Comments:

You must not use this website in any way that may cause damage to our website or impair the availability or accessibility of our website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful.

You must not use our website for any purposes related to marketing without the express written consent of Whole Vitality. You must not use the website to copy, publish or send mass mailings or spam.

Whole Vitality reserves the right to remove or edit any material posted on our website. We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

In respect of all material that you post on our website, you grant to us a licence to use, reproduce, adapt, publish, translate and distribute such material in any media without limitation or royalties.


Third party websites:

The website contains links to other websites. We are not responsible for the content of third party websites.


Updates:

We may revise this disclaimer from time to time and they are available on our website.


Discontinuance:

We may, at any time and without notice to you, discontinue our website, in whole or in part. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance.


Disputes

In the event of any dispute arising from, or in connection with, these Terms, written notice will be given from the claiming party to the other party advising the details of the Dispute and proposing a resolution. Within 7 Business Days after receiving the notice, both parties must meet to resolve the Dispute in good faith.

If the relevant parties are unable to resolve the Dispute within 15 Business Days, any party involved in the Dispute may submit the Dispute to mediation administered by the Health Complaints Commissioner (HCC) in accordance with the HCC guidelines.

Any costs incurred will be split between the relevant parties, provided that each party will bear its own cost in relation to the complaints process.


Law and Jurisdiction:

This notice will be governed in accordance with the law of Victoria, Australia. Any disputes relating to this notice will be subject to the exclusive jurisdiction of the courts of Australia.


Company Information:

Alison Patchett T/as Whole Vitality

ABN 93 920 504 671

Email: wholevitality@icloud.com

Phone: 0434 800 385 (during business hours)


Payment

Where the option is given to you, you may make payment for services by way of:

a) Direct Bank Deposit

b) Cash

c) Credit Card where it is provided to you

In using the Website, services or when making any payment in relation to your use of services, you warrant that you have read, understood and agree to be bound by relevant third party terms and conditions which are available on their website.

You acknowledge and agree that where a request for the payment of the services fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the services fee.

You agree and acknowledge that Whole Vitality can vary the services fee at any time.